Terms & Conditions
1. Introduction
Welcome to Apna Sanatan, a brand owned and operated by Inddev (GST: 06ABBPW2894C1ZK), based in Gurugram, India. These Terms and Conditions govern your access to and use of our website, mobile application, and services, including but not limited to e-commerce transactions and spiritual products.
By accessing or using Apna Sanatan, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
2. Eligibility and User Obligations
To use our services, you must be at least 18 years old or the age of majority in your jurisdiction. By using Apna Sanatan, you confirm that all information provided is accurate, current, and complete.
You agree to use our services only for lawful purposes and not to engage in any activity that violates applicable laws, disrupts our operations, or harms other users.
3. Account Registration & Security
To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you suspect unauthorized access to your account, you must notify us immediately at support@apnasanatan.com.
4. Services and Pricing
Apna Sanatan provides spiritual e-commerce products and digital content. We reserve the right to modify, suspend, or discontinue any service at our sole discretion.
All prices displayed are in Indian Rupees (INR) unless stated otherwise and are subject to change without prior notice. Taxes, duties, and additional charges may apply based on your location and applicable laws.
5. Payments & Billing
We use secure third-party payment gateways compliant with RBI and PCI-DSS regulations. By making a payment, you authorize us to charge the specified amount to your payment method.
We do not store credit/debit card details, and all transactions are securely processed through external providers. Users are responsible for ensuring sufficient funds and valid payment details.
In case of a failed transaction, refunds will be processed as per our Refund Policy.
6. Cancellations, Refunds, and Disputes
Cancellation and refund requests must be made in accordance with our Refund Policy.
If you believe you have been wrongly charged, you must raise a dispute within 48 hours of the transaction by contacting support@apnasanatan.com. Refund processing times depend on bank and payment gateway policies.
7. Shipping and Delivery
For physical products purchased through Apna Sanatan, our Shipping Policy outlines delivery timelines, shipping fees, and logistics details.
Estimated delivery times are indicative only and may be affected by unforeseen circumstances such as logistics delays, natural calamities, or legal restrictions.
If an order is delayed or lost, users must report the issue within 7 days of the expected delivery date.
8. User Conduct & Prohibited Activities
Users agree not to engage in the following activities:
- Misusing, hacking, or tampering with Apna Sanatan’s platform.
- Posting false, misleading, or offensive content.
- Violating any applicable local, national, or international laws.
- Using our services for fraudulent, harmful, or abusive purposes.
We reserve the right to suspend or terminate accounts found violating these conditions.
9. Intellectual Property Rights
All content, trademarks, logos, and materials on Apna Sanatan are owned or licensed by us. Users are not permitted to reproduce, modify, distribute, or exploit our intellectual property without explicit written permission.
Unauthorized use may result in legal action.
All Content related to Sanatani Knowledge (Such as Arti, Chalisa, Stotram, Ashtakam, Deities, Stories, Puja, Vrat,Festivals and other information related to the Sanatani way of life) has been presented based on extensive research from references across offline and online sources, which are freely available as per copyright laws.
In case if you feel that the content presented does not carry proper authorization, kindly share the proof, your contact details and location of the disputed content on our website to care@apnasanatan.com. We will immediately take action to rectify the issue.
10. Disclaimers & Limitation of Liability
Apna Sanatan services are provided on an “as-is” and “as-available” basis. While we strive for accuracy, we do not guarantee uninterrupted, error-free services.
We shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or business opportunities resulting from the use of our services.
11. Indemnification
Users agree to indemnify and hold harmless Apna Sanatan, its affiliates, directors, and employees from any claims, liabilities, damages, or expenses arising from:
- Violation of these Terms and Conditions.
- Improper use of our services.
- Infringement of any rights of a third party.
12. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to these terms shall be resolved under the jurisdiction of Gurugram, Haryana.
Users agree to attempt to resolve disputes amicably before initiating legal proceedings.
13. Termination of Services
We reserve the right to suspend or terminate user accounts and restrict access to services if users are found to be in violation of these Terms. Termination may occur without prior notice in cases of fraudulent activity, abuse, or legal violations.
14. Updates & Modifications
Apna Sanatan reserves the right to update or modify these Terms and Conditions at any time. Any significant changes will be notified via email or app alerts. Continued use of our services after an update implies acceptance of the revised terms.
15. Contact Information
For any questions, disputes, or clarifications regarding these Terms and Conditions, users can contact:
Inddev (Apna Sanatan)
GST: 06ABBPW2894C1ZK
Location: Gurugram, India
Email: support@apnasanatan.com
Phone: +91 96679 00145