Refund Policy
Apna Sanatan, owned and operated by Inddev (GST: 06ABBPW2894C1ZK), Gurugram, India, strives to provide a seamless experience for our users. This Refund Policy outlines the conditions under which refunds are processed for e-commerce purchases, and other services on our platform.
By using Apna Sanatan, you agree to the terms stated in this Refund Policy.
1. Eligibility for Refunds
Refunds are considered under the following conditions:
- E-commerce Purchases: Refunds are processed for defective, damaged, or incorrect products, subject to the return approval process.
- Subscription-Based Services: If you have subscribed to a paid service and experience an issue, refunds will be reviewed on a case-by-case basis.
- Failed Transactions: If the amount is debited but the order or service is not confirmed, the full refund will be initiated automatically to the original payment method.
2. Non-Refundable Services
Certain services are not eligible for refunds, including:
- Digital products or reports that have already been delivered.
- Personalized and custom-made products (e.g., prasad, idols, religious items).
- Donations or voluntary contributions made on the platform.
3. Refund Request Process
To initiate a refund, users must follow these steps:
- Submit a refund request via email at support@apnasanatan.com with the subject: “Refund Request – Order ID [Your Order ID]”.
- Provide relevant details, including order number, reason for refund, and supporting documents (if applicable, such as product images for damaged items).
- Our team will review the request and respond within 3-5 business days.
- If the refund is approved, the amount will be credited back to the original payment method within 7-10 business days, depending on the payment provider’s processing time.
4. Cancellation Policy
For E-commerce Purchases
- Orders can be canceled before shipping for a full refund.
- Once an item has been shipped, users must follow the Return & Refund process for resolution.
5. Refund Timeline
- Instant Refunds (in rare cases, processed within 24 hours) apply to canceled consultations and payment failures.
- Standard Refunds (7-10 business days) apply for e-commerce returns and general service-related refunds.
- Bank Processing Delays may apply for refunds to credit/debit cards or UPI accounts, and Apna Sanatan is not responsible for third-party delays.
6. Disputes & Chargebacks
If a refund request is denied and the user wishes to dispute it, they must raise a concern within 48 hours of receiving the refund decision. Apna Sanatan reserves the right to block or suspend accounts that engage in fraudulent chargebacks or misuse refund policies.
For disputes, users can escalate the issue to support@apnasanatan.com with additional details.
7. Contact Us
For any refund-related concerns, users can reach out to us at:
Inddev (Apna Sanatan)
GST: 06ABBPW2894C1ZK
Location: Gurugram, India
Email: support@apnasanatan.com
Phone: +91 96679 00145