Privacy Policy
Apna Sanatan is a brand owned and operated by Inddev (GST: 06ABBPW2894C1ZK), based in Gurugram, India. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and services. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use Apna Sanatan, we collect both personal and non-personal information to enhance our services.
Personal information includes details such as your name, email, phone number, and address, which are required when you register an account, book astrology consultations, make purchases, or contact customer support. Payment-related details such as UPI, bank account information, and transaction history are also collected, but we do not store card details. Payment processing is handled securely by third-party providers compliant with RBI and PCI-DSS standards.
Non-personal information such as browser type, device details, IP address, and app usage patterns is also collected to improve user experience and platform performance.
2. How We Use Your Information
The information we collect is used to provide and improve Apna Sanatan’s services, process payments securely, ensure compliance with Indian regulatory laws, and enhance user experience. We may also use your data to send important updates and promotional content, with an option to opt out at any time.
3. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share limited information with payment gateway providers for transaction processing, regulatory authorities as required by law, and service providers such as hosting, analytics, and customer support platforms. Any data shared with third parties is handled securely and in accordance with applicable data protection laws.
4. Data Retention & Deletion
User data is retained only as long as necessary for operational, legal, and tax purposes. Transaction records are maintained in compliance with RBI guidelines. Users can request account deletion by contacting support@apnasanatan.com, but certain records may be retained for audit and compliance purposes.
5. Data Security Measures
We implement SSL encryption for all transactions, restrict access to personal data through role-based permissions, and conduct regular security audits to prevent unauthorized access. While we take stringent security measures, no digital platform is completely immune to security threats, and users are encouraged to follow best security practices.
6. Refunds, Chargebacks & Dispute Resolution
All refund requests are governed by our Refund & Cancellation Policy, which is available on our website. In the case of disputed transactions, resolution will follow the terms and conditions of the payment gateway provider. Users facing issues with payments can contact our support team for assistance.
7. Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or the use of our services will be resolved under the jurisdiction of Gurugram, Haryana.
8. User Rights & Controls
Users have the right to access and modify their personal information, request deletion of their accounts, opt out of promotional communications, and request a copy of their data in a structured format. To exercise these rights, users can contact support@apnasanatan.com.
9. Cookies & Tracking
We use cookies to enhance user experience and track analytics. Users can disable cookies through their browser settings, but this may impact functionality.
10. Children’s Privacy
Apna Sanatan’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes through email or in-app notifications.
12. Contact Us
For any privacy-related inquiries, users can contact us at:
Inddev (Apna Sanatan)
GST: 06ABBPW2894C1ZK
Location: Gurugram, India
Email: support@apnasanatan.com
Phone: +91 96679 00145