Apna Sanatan, owned and operated by Inddev (GST: 06ABBPW2894C1ZK), Gurugram, India, ensures timely and secure delivery of products ordered through our platform. This Shipping Policy outlines our delivery procedures, estimated timelines, and related conditions. By purchasing from Apna Sanatan, you agree to the terms stated in this policy.
1. Order Processing & Dispatch
All orders are processed within 1-3 business days from the date of confirmation. Once processed, orders are dispatched based on the selected shipping method and delivery location.
Processing time may extend in cases of bulk orders, festive seasons, or unforeseen circumstances such as natural disasters or logistical delays.
2. Delivery Timelines
Estimated delivery times vary based on the shipping destination:
- Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 3-5 business days
- Tier 2 & 3 Cities: 5-7 business days
- Remote & Rural Areas: 7-10 business days
For international shipping, delivery times depend on the destination country, customs regulations, and carrier availability. International deliveries generally take 10-20 business days.
3. Shipping Charges
Shipping charges are calculated based on:
- Order weight and size
- Delivery location
- Courier service selected
Shipping costs will be displayed at checkout before payment. Some orders may be eligible for free shipping based on promotional offers or order value.
4. Tracking Your Order
Once your order is shipped, a tracking ID and link will be shared via email and SMS. You can track your order using the courier’s website or through our platform.
For any tracking issues, contact support@apnasanatan.com with your order ID.
5. Delayed or Lost Shipments
In rare cases, shipments may be delayed due to courier issues, weather conditions, strikes, or unforeseen events. If your order is delayed beyond the expected timeline, please wait an additional 3 business days before contacting us.
For lost shipments, we will initiate an investigation with the courier service. If the package is confirmed lost, a full refund or replacement will be provided. Replacement will be dispatched within 5-7 working days from date of confirmation.
6. Damaged or Incorrect Products
If a product arrives damaged, defective, or incorrect, users must report the issue within 48 hours of delivery by emailing support@apnasanatan.com with:
- Order ID
- Clear images of the product and packaging
- Description of the issue
After verification, we will process a replacement or refund as per our Refund Policy.
7. Return & Exchange Policy
Returns and exchanges are accepted only for eligible products under the following conditions:
- The product must be unused and in original packaging.
- Return requests must be initiated within 7 days of delivery.
- Certain items, such as custom-made, perishable, or religious products, are non-returnable.
Return shipping costs may be borne by the customer or Apna Sanatan, depending on the reason for return. Details are covered under our Refund Policy.
8. International Shipping & Customs
For international orders, users are responsible for:
- Customs duties, taxes, and import regulations of their country.
- Ensuring that the ordered product is permitted for import in their region.
Customs clearance delays are beyond Apna Sanatan’s control. Refunds will not be issued for customs-related delays or rejections.
9. Shipping Policy Exceptions
Deliveries may be restricted in containment zones, natural disaster zones, or regions with legal restrictions. In such cases, customers will be notified, and alternative shipping options or refunds will be offered.
10. Contact Us
For shipping-related inquiries, users can contact:
Inddev (Apna Sanatan)
GST: 06ABBPW2894C1ZK
Location: Gurugram, India
Email: support@apnasanatan.com
Phone: +91 96679 00145